Q: when will I receive my items?
- if you order something already made it will take 2 weeks to ship, if you need it sooner or change of addressplease contact me to make arrangements, customs will take 4-6 weeks due to the amount of time it takes to make, process and ship. same applies to preorders (this is a custom)
Q: my items are taking forever can I get a refund?
- with peace and love this is a ONE person small business I do everything on my own so things can take some time, so no unless it arrived broken you will receive partial refund. I like to ship multiple things together, shipping days are MONDAY and FRIDAYS. please contact me if your order hasn't been sent out, I will not tolerate rude people or messages!!
Q: I don't trust businesses because sometimes they don't ship the item is there any way I can pay later?
- yes. If it's a custom you can contact me about a payment plan, so basically you can partially pay whatever amount you'd like upfront then pay the rest when your item is done and ready to send out. the first payment is non refundable as I already spent time making your item.
Q: how does your payment plan work?
- you can pay whatever amount you want upfront as a "hold" or "deposit" (non refundable) I will hold your item for 30 days from when your first payment is then you can pay in several payments or however many you'd like until the full amount is paid and I will send out your item. Same goes to customs.
Q: what is your refund policy?
- please send me a photo of your order within 48 hours of delivered time, if it's broken or damaged on my part or usps I will give partial refund. There are absolutely no refunds on custom orders as I spend my time and money on making your items.
Q: how do I clean my rug or pillow?
- DO NOT MACHINE WASH. It will completely fall apart. spot clean with a damp cloth and a gentle detergent. You can use a lint brush or bristle cleaning brush. If there are any loose strings I recommend cutting them as soon as you notice to avoid the tufting unraveling. Please handle with care, do not place rug in high traffic areas to ensure longetivity. DO NOT pull on yarn.
Q: how do I clean my "PAINTING"? Please view social media for painting questions.
- do not soak in water, use a soft sponge to clean the outside and use a salt water soak inside with rubbing alcohol or soap
Q: the item I received is not what I expected .. can I return it?
- I am not Amazon everything I make is one of a kind and I will not take my art back unless it was messed up on my part I will fix it free of charge but you are responsible for return shipping fees, I have too many things already.. everything is HANDMADE so there might be some impurrfections no one is purrfect <|3 some items may look different from the photos.
Q: what kind of material do you use for rugs/ pillows?
- I use acrylic yarn, monks cloth backing,industrial rug glue, pillows are stuffed with recycled items such as cloth, monks cloth, yarn, or polyfil.
Q: are your items tufted or punch needled?
-both. If you want it a specific way please contact me for customs.